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Returns and Exchanges

RETURNS & EXCHANGES

We work hard to make products you’ll enjoy. But in case you don’t, we offer returns and exchanges on U.S. orders within 30 days of the delivery date for unworn and unaltered items. We only accept returns on items purchased directly from our website or stores. We do not offer returns on purchases made through other retailers. 

Returns have a $8.00 shipping label fee, which will be waived if you opt for a store credit refund or exchange for a different size, color, or style. Please visit our Returns Portal to initiate a return or exchange.

Please note that items marked as "Final Sale" are non-refundable. If you received a damaged or defective "Final Sale" item, please contact us and provide images of the damages within 14 days of receiving your item(s). All items on our Good Man Brand Last Chance Page are final sale and non-refundable. 

Returns for online purchases can be processed online only. Purchases made at any airport store location must be returned to the store directly. We cannot accept returns or exchanges from airport store purchases. If you need to return a purchase made at a store located within an airport, please contact the store directly. 

For purchases made at the Denver International Airport location, please contact Elizabeth.Murphy@hudsongroup.com. 

    HOW TO PROCESS A RETURN

    Start your return or exchange

    • Complete the Returns process on the Returns Portal
    • Print the return label, note the return before date on the label.
    • Carefully pack your item(s), in the original condition, and include your printed return invoice.
    • Place your shipping label on the package, making sure no other tracking labels are shown.
    • Returns must be in new and unlaundered condition. We can’t take back worn or washed items (unless a manufacturing defect is found).
    • We can only accept items ordered from thegoodmanbrand.com. We can’t accept items purchased from other retailers.
    • We can refund the cost of your merchandise only. Your original shipping charges are non-refundable.
    • Please save your shipping tracking number for your security. We can’t replace packages lost in transit.
    • Items marked "final sale" can't be returned or exchanged.
    • Gift Cards can’t be returned or redeemed for cash.
    • Item(s) must be shipped by return before date printed on the shipping label.

    INTERNATIONAL ORDERS

    We don’t currently offer free returns or exchanges on orders shipped outside the USA, we’ll have to charge you $30 shipping. (Unless it’s a manufacturing defect, in that case, we’ll gladly cover the charges.)

    Please contact us within 30 days of the date your order was shipped.

    HOLIDAY RETURNS

    Any U.S. order made between November 1st and December 24th qualify for return &/or exchange up to and including January 24th of the following year.

    1. Price Adjustments:

      • No price adjustments will be made for products or services purchased before, during, or after the Black Friday Cyber Monday week.
      • Customers are encouraged to make informed purchasing decisions, considering the promotional prices available during the specified period.

    2. Offer Extensions:

      • Offers, discounts, or promotions available during the Black Friday Cyber Monday week will not be extended under any circumstance.
      • All promotional offers are time-sensitive and are valid only during the specified BFCM period.

     CONTACT US

     Please contact us with any questions.

    Our refund policy and associated Terms of Use are subject to change at our discretion.