In your order confirmation email there is a link to your order status. Once we have shipped your order, you will receive another email with your tracking number. You can also download the Shop app by Shopify which is available in the Apple App Store or Google Play which will allow you to track all your orders from stores that use Shopify.

Please note that during sale and holiday periods, additional processing time may be required.

Check your Junk Email folder, sometimes our emails end up there. Make sure to add us to your Safe Senders list so that our emails come to your inbox. If you still can't find it, please contact us and our team will help you out.

Once orders have shipped, we can not make any changes to your order. If you have not received a shipping confirmation email yet, please contact us and our team will do their best to help you out.

If your order shows as delivered but you are unable to locate it, please allow 3 additional business days as carrier tracking numbers may show inaccurately. If you have not received your order after 3 business days, please contact us.

If you are missing item(s) in your shipment, please contact us within 30 days of the delivery date.

If you are missing item(s) in your shipment, please contact us within 30 days of the delivery date.

Note that you may have received an email regarding the missing item in your order. Please be sure to check your email for any updates to your order fulfillment status. 

Please contact us with your order number and a description of the damaged item, and our team will help you out.

Unfortunately, once an order has been placed, we are unable to add or remove items.

Please be sure to use the correct address when placing your order! We are unable to change the delivery address once your order has been placed. We are not responsible for lost shipments due to inaccurate addresses being provided at the time the order is placed.

If you need to cancel your order, please contact us as soon as possible. Please provide your order number within your request. We will do our best to cancel your order, but we cannot guarantee that we will be able to cancel your order.

We are unable to re-route an order once it has shipped. However, you may initiate a return on our Returns Portal for a credit or a full refund within 30 days of the date your order was shipped. Please check out our refund policy.

Our customer service hours are 8am-11am (Pacific Time) Monday-Friday, and we will get back to your email within 48 hours. If you contact us during the evening or on the weekend, we will get back to you within 48 business hours. 

Please note that during sale and holiday periods, additional response time may be required as we manage a higher than normal volume of inquiries.

We currently ship anywhere in the U.S. as well as to Canada and Mexico.

In the U.S.:

• Free standard/ground shipping for US orders over $125
• $20 2nd Day Air Shipping for US orders
• Variable rate Standard Shipping, based on delivery address (Ground Shipping, 5-10 business days for fulfillment and delivery) 

Canada & Mexico:

• Customer responsible for any applicable shipping costs, customs & duties fees as determined by your local customs authorities and shipping carrier

Yes, customs & import duties are charged once an item has arrived in its destination country. These vary from country to country and we have no control over what these charges will be. We advise you to find out what these charges may be before you place your order. These charges are not applicable to orders within the United States.

We are unable to ship to APO or FPO addresses. We do ship to P.O. Boxes.

If your order shows as delivered but you are unable to locate it, please allow 3 additional business days as carrier tracking numbers may show inaccurately. If you have not received your order after 3 business days, please contact us.

If you are missing item(s) in your shipment, please contact us within 30 days of the delivery date.

We will not process a refund or replacement order if an order is successfully shipped to the correct address and proof of delivery indicates receipt with a valid signature or delivery photo. If you are concerned about potential package theft at your address, please contact us as soon as you place your order so that we can upgrade your shipping to require signature upon receipt.

We will not process a refund or replacement order if an order is lost due to an inaccurate address being input at checkout. Once an order is placed, we are unable to guarantee that we can make changes to the shipping address. 

Please review our detailed refund policy. Complete the Returns process on the Returns Portal to initiate your return.

In the U.S.:

• We offer returns and exchanges on U.S. orders within 30 days of the delivery date.
• Returns have a $8.00 shipping label fee, which will be waived if you opt for a store credit refund or exchange for a different size, color, or style.
• Original shipping cost is not refundable.
• Product must be unworn and unaltered.
• Items marked final sale can not be returned.
• We only accept product purchased on thegoodmanbrand.com website. We can not accept product purchased at other retailers.

Final Sale:

Please note that items marked as "Final Sale" are non-refundable. If you received a damaged or defective "Final Sale" item, please contact us and provide images of the damages within 14 days of receiving your item(s). All items on our Good Man Brand Last Chance Page are final sale and non-refundable. 

International Orders:

• We are not able to offer free returns & exchanges for orders to Canada and Mexico. You will be charged a $30 return shipping fee.
• All other returns & exchange policies are the same for international orders.

Holiday Returns:

Any U.S. order made between November 1st and December 24th qualify for return &/or exchange up to and including January 24th of the following year.

Complete the Returns process on the Returns Portal

• Print the return label, note the return before date on the label.
• Carefully pack your item(s), in the original condition, and include your printed return invoice.
• Place your shipping label on the package, making sure no other tracking labels are shown.
• Returns must be in new and unlaundered condition. We can’t take back worn or washed items (unless a manufacturing defect is found).
• We can only accept items ordered from thegoodmanbrand.com. We can’t accept items purchased from other retailers.
• We can refund the cost of your merchandise only. Your original shipping charges are non-refundable.
• Please save your shipping tracking number for your security. We can’t replace packages lost in transit.
• Items marked "final sale" can't be returned or exchanged.
• Gift Cards can’t be returned or redeemed for cash.
• Item(s) must be shipped by return before date printed on the shipping label.

Please review our refund policy for additional information. 

If you have an issue with one of our products that you purchased through another retailer, please go back to the original store where you bought the item to request a return or exchange.We are not able to accept items purchased at other stores.

Holiday Returns:

Any U.S. order made between November 1st and December 24th qualify for return &/or exchange up to and including January 24th of the following year.

Please review our detailed refund policy. Complete the Returns process on the Returns Portal to initiate your return.

We accept all major credit cards. All orders are in USD$.

First, check that you’re entering the discount code exactly as it appears and that the code is still valid and has not expired. If the item is on sale or in a certain category the discount may not be valid on this product. If it’s still not working, please contact us and our team will help you out.

When you sign-up for our emails, you will receive a first time customer discount code. This code applies to full price product only, it does not apply to sale items.

You can only use one promotional discount code per order.

If the item has been reduced in price on thegoodmanbrand.com site within 10 days of your order, we will give you a refund for the difference. This excludes all discounts on thegoodmanbrand.com site between Monday, November 18th, 12:01am PST through Monday, December 2nd, 11:59pm PST. Sale items marked with a discount of 50% or greater are final sale. Please contact us and our team will help you out.

Each retailer is able to set their own price. We will not match prices found on other websites.

Please try resetting your password. If that doesn't work, contact us and our team will help you out.

At the top of the website, click on the Login icon. Then click on "Reset Password".

You can checkout without creating an account. However, we encourage you to create an account to save time next time you shop. You can save your shipping address and other info so that you don't need to enter it every time you order. And you'll be able to review your order history. To create an account, click on the Login icon at the top of the website, then select Signup.

You will always receive emails related to your order, such as your order confirmation email and your shipping confirmation email. This is so we can inform you about the status of your order. 

If you no longer want to receive our marketing emails, please click on the Unsubscribe link at the bottom of any of our marketing emails. Or contact us and we can remove your information from our database.

Check our our size guide to find your best fit.

Yes, we have gift cards available! Our gift cards have no expiry date.

It’s worth checking back as the site is updated regularly. You can also subscribe to our email to get the last product updates.

Squeaking is common in leather shoes. Our shoes are made with premium leather and are lined with leather on the inside as well so there is no synthetic liner. New leather shoes can be a bit stiff when you first get them but will soften us as you wear them. That's what makes them so comfy! And also sometimes a bit squeaky.

Here are a few things you can try to reduce the squeaking:

• Make sure you are wearing the right size. If your shoes are too large your foot will slide inside the shoe causing noise. Please contact us if you want to exchange your shoes for a smaller size.
• Make sure you are wearing the right thickness of sock. If your socks are too thick or too think, it may cause squeaking. Try different socks to see if that makes a difference.
• If you wear your shoes without socks, it might be because there is moisture trapped between your foot and the shoe. Try sprinkling a bit of talcum powder in your shoes before putting them on.

If these tips don't help and the squeaking continues to bother you, please contact us for a return and we will gladly take back the shoes and give you a full refund.

Most of our shoes are true to size.

If a shoe style fits bigger or small we will make a specific note within the product description and suggest whether you should choose a size up or a size down. We also encourage you to read reviews from other customers to understand a wide range of sizing feedback.

Holiday Returns:

Any U.S. order made between November 1st and December 24th qualify for return &/or exchange up to and including January 24th of the following year.

Black Friday / Cyber Monday:

Price Adjustments:

• No price adjustments will be made for products or services purchased before, during, or after the Black Friday Cyber Monday week.
• Customers are encouraged to make informed purchasing decisions, considering the promotional prices available during the specified period.

Offer Extensions:

• Offers, discounts, or promotions available during the Black Friday Cyber Monday week will not be extended under any circumstance.
• All promotional offers are time-sensitive and are valid only during the specified BFCM period.

Please review our detailed refund policy. Complete the Returns process on the Returns Portal to initiate your return.

Black Friday/Cyber Monday discounts are valid at thegoodmanbrand.com only. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash. We will not discount previously purchased orders if an item has reduced in price during the BFCM sale period. Terms of offer are subject to change.

Price Adjustments:

• No price adjustments will be made for products or services purchased before, during, or after the Black Friday Cyber Monday week.
• Customers are encouraged to make informed purchasing decisions, considering the promotional prices available during the specified period.

Offer Extensions:

• Offers, discounts, or promotions available during the Black Friday Cyber Monday week will not be extended under any circumstance.
• All promotional offers are time-sensitive and are valid only during the specified BFCM period.