Free shipping on US orders over $150. Learn More

Frequently Asked Questions

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Our customer service hours are 9am-5pm (Pacific Time) Monday-Friday. If you contact us during the evening or on the weekend, we will get back to you the next business day.

Order Status

In your order confirmation email there is a link to your order status. Once we have shipped your order you will receive another email with your tracking number that you can use to track the shipment. You can also download the Shop app by Shopify which is available in the Apple App Store or Google Play which will allow you to track all your orders from stores that use Shopify.

Check your Junk Email folder, sometimes our emails end up there. Make sure to add us to your Safe Senders list so that our emails come to your inbox. If you still can't find it, please contact us and our team will help you out.

Once orders have shipped, we can not make any changes to your order. If you have not received a shipping confirmation email yet, please contact us and our team will help you out.

If your tracking number shows that you order has been delivered, but you did not receive your package, please contact us.

Please contact us with your order number and which item was missing, and our team will help you out.

Please contact us with your order number and a description of the damaged item, and our team will help you out.

Once orders have shipped, we can not make any changes to your order. If you have not received a shipping confirmation email yet, please contact us and our team will help you out. If your order has already shipped, we are not able to cancel it. If you are not happy with the product once you receive it, you can return it within 30 days. Please check out our return policy .

Our customer service hours are 9am-5pm (Pacific Time) Monday-Friday. If you contact us during the evening or on the weekend, we will get back to you the next business day.

Shipping

We currently ship anywhere in the U.S. as well as to Canada and Mexico.

In the U.S.:

  • FREE shipping on orders over $150
  • $10 Standard Shipping (Ground Shipping, 5-10 days for delivery) 
  • $20 Two Day Shipping (Mon to Fri Delivery), MUST order by 12pm Pacific Time
  • $30 Next Day Shipping (Mon to Fri Delivery), MUST order by 12pm Pacific Time

Canada & Mexico:

  • $25 shipping cost + customer must pay for additional customs & duties fees

Yes, customs & import duties are charged once an item has arrived in its destination country. These vary from country to country and we have no control over what these charges will be. We advise you to find out what these charges may be before you place your order. These charges are not applicable to orders within the United States.

No, we are not able to ship to P.O. boxes, APO or FPO addresses.

Returns & Exchanges

** EXTENDED HOLIDAY RETURNS **

Items purchased between Dec 1-Dec 18, 2020 can be returned until Jan 31, 2021. Sale items are final sale and are not eligible. 

Please review our detailed return & exchange policy Contact us to initiate your return or exchange.

In the U.S.:

  • We offer free returns & exchanges within 30 days.
  • Original shipping cost is not refundable.
  • Product must be new and unused.
  • Items marked final sale can not be returned or exchanged.
  • We only accept product purchased on thegoodmanbrand.com website. We can not accept product purchased at other retailers.
  • Once we receive the returned item, we will process the return within 48 hours.

International Orders:

  • We are not able to offer free returns & exchanges for orders to Canada and Mexico. You will be charged a $20 return shipping fee.
  • All other returns & exchange policies are the same for international orders.

Please review our return & exchange policy and contact us to initiate a return. 

Please review our return & exchange policy and contact us to initiate an exchange.

We can not accept items purchased at other stores. Please go back to the original store where you bought the item to request a return or exchange.

Payment

We accept payments by credit card (Visa, Mastercard, American Express, Discover) as well as payments made with Amazon Pay. All orders are in USD$.

First, check that you’re entering the discount code exactly as it appears and that the code is still valid and has not expired. If the item is on sale or in a certain category the discount may not be valid on this product. If it’s still not working, please contact us and our team will help you out.

No, you can only use one promotional discount on each individual order.

If the item has been reduced in price on thegoodmanbrand.com site within 10 days of your order, we will give you a refund for the difference. Please contact us and our team will help you out.

Each retailer is able to set their own price. We will not match prices found on other websites.

Account

Please try resetting your password. If that doesn't work, contact us and our team will help you out.

At the top of the website, click on the Login/Register link. Then click on the "Forgot your password?" link.

You can checkout without creating an account. However, we encourage you to create an account to save time next time you shop. You can save your shipping address and other info so that you don't need to enter it every time you order. And you'll be able to review your order history.

You will always receive emails related to your order, such as your order confirmation email and your shipping confirmation email. This is so we can inform you about the status of your order. 

If you no longer want to receive our marketing emails, please click on the Unsubscribe link at the bottom of any of our marketing emails. Or contact us and we can remove your information from our database.

Product

Check our our size guide to find your best fit.

It’s worth checking back as the site is updated regularly. You can also subscribe to our email (at the bottom of the page) to get the last product updates.

We carry replacement shoe laces.

Yes, we have gift cards available! Our gift cards have no expiry date,

Check your gift card balance here .

Contact us if you can't find what you're looking for.